We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver its world-class customer service.
The customer service team is constantly innovating to raise the customer experience bar. The customer service technology and product teams build world-class customer relationship management systems and innovative self-service solutions that are used by millions of customers every day on Amazon’s websites, shopping apps and family of devices, including Kindle and Amazon Echo. You can track your orders and deliveries, return a product, manage your Prime account, and get help for your Amazon devices. Through our innovative world-class self-service technologies developed by our CS team, we support customers from 75+ service locations around the globe. If no caller ID is specified in the Call phone number block, the caller ID number defined for the queue is. Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service team is an essential part of that mission.
When the contact flow runs: The caller ID number is set if one is specified in the Call phone number block. Our team supports customers in 16 languages from more than 130 locations around the globe.Įveryone who works for customer service is focused on preventing and solving problems for customers, from designing and developing self-service technologies to building and managing products and programmes to interacting directly with customers. Outbound whisper flows run in Amazon Connect immediately after an agent accepts the call during direct dial and callback scenarios. The customer service team has a very clear purpose – to prevent and solve problems and delight our customers.
Our award-winning customer service team is a key part Amazon’s mission to be Earth’s most customer-centric company.
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